Returns & Exchanges Policy
Returns or Exchanges
If you wish to request a return or exchange: please email firstname.lastname@example.org for further instructions, but first please read our policy below.
Black Diamond hats may be returned/exchanged, based on the following:
- Items must be in new condition – unwashed, unworn, unaltered, makeup free, deodorant free, smoke free, stain free.
- Merchandise must be postmarked within 14 days of the confirmed delivery date shown on your order’s tracking number.
- On orders under $50: Unless we made a packaging mistake (in which we will provide you with a return label) you will be responsible for paying for your own shipping costs for returning your item and we will cover the cost of shipping exchanges back to you.
- On orders over $50, costs will be covered by us and we will provide the shipping label.
- If there is an error with your purchase please let us know with in 5 days of receipt. Email: email@example.com