Returns & Exchanges Policy

Returns or Exchanges

If you wish to request a return or exchange: please email customerservice@blackdiamondhatco.com for further instructions, but first please read our policy below.

Policy

Black Diamond hats may be returned/exchanged, based on the following:

Items must be in new condition – unwashed, unworn, unaltered, makeup free, deodorant free, smoke free, stain free.
Merchandise must be postmarked within 14 days of the confirmed delivery date shown on your order’s tracking number.
On orders under $50: Unless we made a packaging mistake (in which we will provide you with a return label) you will be responsible for paying for your own shipping costs for returning your item and we will cover the cost of shipping exchanges back to you.
On orders over $50, costs will be covered by us and we will provide the shipping label.
If there is an error with your purchase please let us know with in 5 days of receipt. Email: customerservice@blackdiamondhatco.com